Softlite Shipping & Delivery Policy

Important: Shipping Address Requirements

We do not ship to PO Boxes, Post Offices, or Parcel Collect addresses. Please provide a valid residential address, or alternatively, a work address or a friend/relative's home.

---

Shipping Costs

• *Free Shipping: Available for most Australian mainland locations on orders over $100 *Conditions apply: Excluding remote areas listed further below. (Shipping applies to Seconds boards)

• Flat Rate - Larger Items under $100: $18(e.g., Neo 38" boards, board bags, other large items)

• Flat Rate - Smaller Items under $100: $10
  (leashes, fins, wax and accessories)

• *Remote/Rural Areas: May incur a flat-rate fee of $100.
  (E.g., WA Kimberley region, NT, North QLD, and others — see below for details.)
  If this applies, we’ll contact you prior to dispatch.

---

Dispatch & Delivery Timeframes

• Orders are usually dispatched within 24–48 hours, depending on current order volume.

• Delivery time estimates (after dispatch):

  • NSW, QLD, VIC, SA: 2–3 business days

  • WA, NT, TAS, Remote Areas: 5–10 business days

• No dispatches or deliveries occur on weekends or public holidays.

---

Courier Services & Tracking

• Small parcels are shipped via Australia Post or Direct Freight Express, depending on circumstances.

• Surfboards are shipped via Direct Freight Express.
  Track orders at: https://www.directfreight.com.au (Tracking Number #20746XXXXXX) 

Tracking Note: For remote area deliveries, a third-party courier may be used. In these cases, only the final delivery scan may be visible, which explains the absence of tracking updates on the courier's website.

Once dispatched, you’ll receive tracking info via the email provided at checkout.

---

Delivery Instructions & Authority to Leave

• A signature may be required on delivery for board orders.

• Couriers do not call before delivery.

• If no one is available to receive the delivery:

  • Please provide an alternative (e.g., work) address, OR

  • Request Authority to Leave (ATL). If ATL is provided, Softlite takes no responsibility once the item is marked as delivered.

---

Product Availability

All products marked “In Stock” are held in our warehouse. However, in rare cases, inventory errors, freight damage, or other exceptions may cause an item to be unavailable. If this happens, you’ll be notified within 2 business days to arrange an alternative, a backorder, or a full refund.

---

Remote Area Shipping Notice

Australia is a vast country, and shipping to certain areas costs significantly more. A remote area surcharge of $100 may apply. Examples include:

Western Australia (WA)

• Broome (6725), Derby, Port Hedland (6721–6728)

• Kununurra region (6740–6743)

• Newman, Tom Price (6751–6765)

• Exmouth (6707), and others

Northern Territory (NT)

• Katherine (0850–0852), Tennant Creek (0860–0862)

• Alice Springs (0870–0872), Nhulunbuy (0880–0886)

Queensland (QLD)

• Agnes Water area (4671–4680)

• Cape York & Gulf (4871–4876), Cooktown/Weipa/Torres Strait (4878–4895)

South Australia (SA)

• Coober Pedy, Oodnadatta (5730–5734)

• Far NW SA (5710–5719)

Tasmania (TAS)

• Remote regions depending on ferry access (7116+, 7215+, 7304+)

NSW/VIC (Inland/Regional)

• Lightning Ridge (2386, 2388), Balranald/Moulamein (2716)

• Mildura fringe (3496–3499)

Off-Mainland Islands

Additional shipping fees apply to islands such as:

• Rottnest Island, Fraser Island, Magnetic Island, Phillip Island, Whitsundays, Kangaroo Island, Lord Howe Island, Moreton Island, and offshore Tasmanian regions.

Fees depend on item size and quantity. If you’re unsure whether your address qualifies, please contact us at info@softlite.com.au — we’re happy to help.

---

International Orders

We currently only deliver within Australia.
For international customers:

• Europe: Contact our French retailer, Softboard Center — softboardcenter.com

• USA: Contact our US retailer, Coastal Surf Supplies — coastalsurfsupplies.com